FAQ

We cater to water sports enthusiasts of all levels who need high-quality gear delivered quickly and reliably. Whether you’re a surfer, diver, or just love water activities, our products are designed to enhance your experience in the water.

Our East Perth location gives us quick access to major shipping routes, and we’ve streamlined our process to get your gear from our warehouse to your favorite surf spot efficiently. Plus, our team are water lovers too – we understand your needs!

We carry everything you need for water sports, including:

• Wetsuits (Steamers, Springsuits, Peak Wetsuits)
• Surf clothing (Boardshorts, Rash Vests, Jackets, Hoodies)
• Accessories (Booties, Gloves, Hoods, Hats, Beanies)
• Equipment (Surfboard Covers, Luggage & Travel gear)

Our wetsuits follow standard sizing charts. If you’re between sizes, we recommend sizing up for comfort. Remember, wetsuits should fit snugly but not restrict movement. Check our detailed size guide on each product page.

We process orders within 1-2 business days after payment confirmation. Then:

• Standard Shipping (A$12.95): 10-15 business days via DHL or FedEx
• Free Shipping (orders over A$50): 15-25 business days via EMS

Pro Tip: Order well before your planned surf trip to account for potential customs delays.

Yes! We ship globally except to some Asian countries and remote regions. Our East Perth location gives us excellent access to shipping routes across the Pacific and Indian Oceans.

Absolutely! Once your order ships, we’ll send you a tracking number via email so you can follow your gear’s journey to you.

We want you to be completely stoked with your gear! If it doesn’t fit or isn’t what you expected, simply return it within 15 days of receipt for a full refund. Items must be in original condition with tags attached.

Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and address.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely.

Absolutely. We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.

Our water-loving customer service team is ready to help! Email us at [email protected]. We typically respond within 24 hours.

Our warehouse is at 63 Moores Drive, East Perth, AU 6004. This strategic location helps us get your gear on the water faster!