At Dawn Sport Water Shop, we’re as passionate about getting your gear to you as we are about catching the perfect wave. Here’s everything you need to know about shipping and returns – designed to be as smooth as glassy morning surf.
Shipping Information
Order Processing
We’ll get your order prepped and ready to ride the shipping wave within 1-2 business days of receiving it.
Shipping Options
- Standard Shipping (A$12.95): Via DHL or FedEx – arrives in 10-15 business days after dispatch
- Free Shipping: For orders over A$50 via EMS – arrives in 15-25 business days after dispatch
Note: We ship worldwide except to some Asian countries and remote locations. Tracking information will be sent to your email once your order ships.
Our Return Promise
If your gear doesn’t make you as stoked as a perfect barrel, we’ll make it right. Here’s how our returns work:
Return Basics
- Timeframe: 15 days from receiving your order
- Condition: Unused, in original packaging with tags attached
- Required: Proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we can’t accept returns on:
- Booties, Gloves & Hoods (worn next to skin)
- Rash Vests (unless packaging is unopened)
- Custom or special order items
- Any item showing signs of use or without original tags
How to Return Your Item
Step 1: Contact Us
Email [email protected] within 15 days with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you want an exchange or refund
Step 2: Wait for Approval
Our surf-savvy customer crew will respond within 2 business days with return instructions.
Step 3: Pack It Up
Securely repackage the item with all original packaging and tags.
Step 4: Ship It Back
Send to our East Perth warehouse using a trackable shipping method:
Return Address:
Dawn Sport Water Shop
63 Moores Drive, EAST PERTH, AU 6004
Note: Return shipping costs are your responsibility unless the item is faulty.
Refund Process
Once we receive and inspect your return:
- Timing: Processed within 5 business days
- Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Bank processing: Depending on your bank/card issuer, it may take 3-10 additional business days for the refund to appear on your statement.
Exchanges
Need a different size or style? Here’s how:
- Follow the standard return process above
- Clearly state in your email that you want an exchange and specify the replacement item
- We’ll ship the new item once we receive your return (shipping charges may apply)
Pro Tip: For faster exchanges, place a new order and return the original item separately.
Damaged or Faulty Items
If your gear arrives damaged or defective:
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange a free return label if needed
- Choose between repair, replacement, or full refund
Fit Tip from Our Team
Before ordering wetsuits or technical gear, check our sizing charts carefully or contact our crew – we’re actual water sports enthusiasts who can advise on the best fit for your body type and intended use!
Still have questions? Our customer service team (real humans who surf, dive and paddle) are happy to help at [email protected].
Now get back to what matters – chasing waves, not returns!
The Dawn Sport Water Shop Team